Sundaram Ramaswamy, CEO, Xcallibre India

  • Written by SES
  • February 1, 2013 at 11:38 am
  • Sundaram-RamaswamySundaram Ramaswamy has a composite work experience of over two decades entirely in the Service Industry with a mix of Hospitality, Banking, Insurance, Logistics and Telecom. Mr. Ramaswamy’s expertise is in the area of Service Delivery with emphasis on Service Organisation Design lead by Training and employee Development.

    Having started his formative years in Oberoi Hotels, Ramaswamy has had exposure to the Middle-Eastern, African, Indian and Australian markets. He went on to be a core member of HDFC Bank’s direct banking team, responsible for setting up ATM’s and Phone Banking, as well as setting up and growing Branch Networks in North India. He then went on to set up AIG’s India venture – Tata AIG, and was the Founding Head of Service Delivery for Tata AIG Life and General Companies. Recently Ramaswamy was associated with DHL India, where he re-engineered the service delivery and key account management processes.

    Ramaswamy has hands-on experience in technology driven service process design and self-service development in the modern business environment where efficiency and cost are two key drivers of service delivery and development. His most recent assignments were in the world’s fastest growing telecom market, wherein he held the position of Senior Vice President, Service Delivery, with Bharti Airtel Limited and earlier with Idea Cellular Limited as Vice President – Service Delivery & Quality. In both the above roles, Ramaswamy was involved re-engineering service processes and upgrading service levels using technology and people processes by creating new consumer behaviour favourably poised towards automation, self-service and outsourcing!

    Specialties: Design and development of service channels, Strategy building for Customer Life Cycle Value creation, Self Service design and process management

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